Terms of Service

Two provinces, two sets of terms

We run BetMGM for two provinces, and each has its own Terms of Service. In Ontario, iGaming Ontario conducts and manages the services, and BetMGM Canada Inc. acts as its agent, registered by the AGCO, the Alcohol and Gaming Commission of Ontario. In Alberta the Alberta iGaming Corporation conducts and manages the services, and we act as its agent, registered as an iGaming Operator by the AGLC, the Alberta Gaming, Liquor and Cannabis Commission. The terms of your province apply to everything you do in your account.

Who can use the services

In Ontario you need to be 19 or older, and in Alberta 18 or older. You also have to be physically inside your province whenever you place a bet or join a game, and it has to be legal for you to play under the law of that province. People outside the province are prohibited by law from wagering there, and if your device leaves the province your wagering session ends at once. Bets placed from outside the province, or by anyone who is not allowed to play, can be voided.

Opening and keeping your account

You may hold one account only, opened in your own true name with complete and correct details. We verify your identity and age when you register and may ask for documents at any time. Opening an account is free. Keep your password private, because anyone who logs in with your details is treated as you. People on a self-exclusion list, or banned from gaming under the law, cannot open an account.

Money in your account

All payments to and from your account are made in Canadian dollars, and foreign currencies, cards and payment methods are not accepted. Payments have to come from a source in your own name. We are not a bank, your balance earns no interest for you and it is not insured by a government agency. The deposit and withdrawal options and any fees are shown in the Cashier and can change over time.

Withdrawals

You can ask for a withdrawal whenever your deposits have been received. We pay as soon as reasonably possible. Our internal checks take up to five business days, and a security review can take longer. Where possible we pay back to the method you used to deposit, otherwise we ask for a second account in your name. After a card deposit we may decline a withdrawal requested within 14 days of that deposit. Your bank or payment provider may charge its own handling fee.

Bonuses

From time to time we may credit a bonus to your account. Each bonus can only be used for the services named when it is offered, follows its own offer terms, and can be used once unless the offer says otherwise. Bonus amounts cannot be withdrawn until the release conditions of the offer are met.

Dormant accounts

An account with no activity for four years is treated as dormant. To keep it active, log in and make a deposit, a withdrawal or a real-money wager.

Location checks

We confirm where you are before and during play. On a computer we check your IP address and Wi-Fi signal, and on a phone or tablet the location of the device. If we cannot confirm your location, you cannot use the services. To play in a mobile browser instead of the app, you need the Geoguard app.

Complaints

Most problems can be solved by talking to us first, so send any complaint to Customer Care in writing as soon as reasonably possible after the transaction it concerns. If you are not happy with our answer, players in Ontario can take the dispute to iGaming Ontario and players in Alberta to the Alberta iGaming Corporation, with a copy of the complaint and our reply. Disputes are resolved under the law of your province and within 90 days of the day we become aware of them.