Responsible Gaming

Keep it fun

Games and events are random and the house has the advantage, so over time you are likely to lose more than you win. Play for fun and not to make money, decide on your budget before you start, only use money you can afford to lose and take regular breaks. Never play when you feel low or under the influence of alcohol or medication.

Limits you can set

In the Responsible Gaming area of your account you can set deposit, loss and wager limits for a day, a week or a month, and time limits on how long you play. When several limits apply, the lowest one counts. Lowering a limit works straight away. Raising or removing a limit only takes effect after a cooling-off period. Limits apply in the province where you set them.

Time-out

If you need a short break, a time-out pauses your account for a period from one day up to three months. During a time-out you cannot bet or deposit, but you can still log in to withdraw your balance.

Self-exclusion

For a longer break you can exclude yourself for six months, one year or five years. You are logged out at once and cannot log in to play for the whole period, and we stop sending you marketing. In Ontario, iGaming Ontario also offers BetGuard, a voluntary tool to exclude yourself from every regulated online gambling site in the province at once. It is separate from our own self-exclusion. In Alberta you can ask to be added to the AGLC self-exclusion list.

Signs to look out for

Think about getting help if you spend time meant for work or family on gambling, borrow money to play, chase your losses, hide how much you spend or feel hopeless after playing. Problem gambling can be treated, and the earlier you act the better.

Where to find help

In Ontario, ConnexOntario offers free and confidential help. Call 1-866-531-2600, or send the word CONNEX by text message to 247247. The Responsible Gambling Council also has information for players and families. In Alberta, call or text 211 for 211 Alberta, or call GameSense Alberta on 1-833-447-7523. GameSense is a registered trademark of the British Columbia Lottery Corporation, used under licence by BetMGM.