Contact us

Customer Care around the clock

Our Customer Care team is available 24 hours a day, seven days a week. You can reach us through the Help and Customer Care portal, by chat in the mobile portal, by e-mail or by phone. If you have a technical problem, send us a screenshot of the error, the device you use and a short description of what happened, so our IT team can fix it faster.

Questions about withdrawals

We usually contact you by e-mail about a withdrawal, so check the address registered to your account first. If you have no message from us and your money has still not arrived, get in touch with Customer Care.

Our company

The services are provided by BetMGM Canada Inc., P.O. Box 1010, First Canadian Place RPO, Toronto, Ontario.

Complaints and disputes

Send your complaint to Customer Care in writing as soon as reasonably possible. If you are not satisfied with our answer, players in Ontario can take the dispute to iGaming Ontario and players in Alberta to the Alberta iGaming Corporation. Include a copy of your complaint and of our reply.

Accessibility

We want our website to be easy to use for everyone. If any part of it is hard to access, tell our team and we will help.